FAQs

Bayet Consumer Solutions (Africa) Limited, trading as Bayet, Bayet.ug, and Bayet Uganda, is a discount retailer operating in Uganda, East Africa. Established in November 2018, it is one of Uganda’s leading digital retailers.

Download the Bayet app on your iOS or Android device. Sign in using your Facebook or Google account or email and password. Access your information, favorites, order history, and cart.

Add your product to the Cart, enter your delivery address, and check if the product is available for delivery to your area.

Yes, same-day delivery is possible, but timeslot availability may be limited.

Bayet accepts Visa, MasterCard, Mobile Money, Cash, and Bayet Pay.

If you didn’t receive items you were charged for, initiate a refund or return on the website or app.

If an item doesn’t meet your needs, follow the Bayet app or website steps to start a return and get a refund.

Cancel on the app or website before the cutoff time, or use the contact form after cutoff time.

Edit your order before the cutoff time in the app or website. After cutoff time, use the contact form.

Reschedule your order anytime using the contact form.

You’ll receive a “Ready for Pickup” notification and email when your order is ready. Pickup centers are open from 8 am to 8 pm.

Yes, contact customer care to add an alternate pickup person. They must show photo ID.

Contact customer care if your order is delayed beyond the delivery window.

Bayet is customer-oriented, offers affordable prices, and believes in providing high-quality products at reasonable prices.

Yes, Bayet is reliable and used by consumers to buy quality products. Products can be returned or exchanged at no cost.

Bayet is as safe as any other established e-commerce website. It protects personal and financial information securely.

Customers on Bayet.ug enjoy full protection from counterfeit goods since all of our products are sourced from well established distributors in Africa, Asia, Europe and the Americas